VIDEO CALLS

We are now able to provide consultations via videocalls to help maintain social distancing whilst still being able to attend to our patients’ needs.
We can do this through two platforms – Skype and Zoom. Where possible a phone or tablet may be easier for you to use to enable you to move around your pet more easily if we need you, for example to check or show a certain area to us.
Please book an appointment by phoning the practice and specify which platform you would prefer to use. You will need to provide your Skype address or email for Zoom invitation. We will then arrange a suitable appointment slot and the vet will contact you via your chosen platform at that time.
A video consultation will be charged at a reduced rate of £30. Treatment, if required, will be dispensed and be made available to collect from outside the practice. Our receptionists will phone you once this is ready. If the vet has concerns about your pet’s health and feels a physical examination is required then we will arrange a consultation at the practice. The fee for the videocall would then be deducted from the consultation fee.
As this is a new service we anticipate a few technical glitches so please be patient!






