VIDEO CALLS
- by EMMA SHARP
- •
- 26 Mar, 2020
- •
We are now able to provide consultations via videocalls to help maintain social distancing whilst still being able to attend to our patients’ needs.
We can do this through two platforms – Skype and Zoom. Where possible a phone or tablet may be easier for you to use to enable you to move around your pet more easily if we need you, for example to check or show a certain area to us.
Please book an appointment by phoning the practice and specify which platform you would prefer to use. You will need to provide your Skype address or email for Zoom invitation. We will then arrange a suitable appointment slot and the vet will contact you via your chosen platform at that time.
A video consultation will be charged at a reduced rate of £30. Treatment, if required, will be dispensed and be made available to collect from outside the practice. Our receptionists will phone you once this is ready. If the vet has concerns about your pet’s health and feels a physical examination is required then we will arrange a consultation at the practice. The fee for the videocall would then be deducted from the consultation fee.
As this is a new service we anticipate a few technical glitches so please be patient!
DUNDAS VETERINARY GROUP ENVIRONMENTAL POLICY-CLIENT INFORMATION
At Dundas Veterinary Group we are committed to trying to reduce our impact on the environment throughout our daily running of all of our branches.
There are many ways in which you, as our valued clients, can help to ensure we can try to achieve this:
1. APPROPRIATE ANTIBIOTIC AND PRESCRIPTION MEDICINE USAGE-our vets are focused on providing the best healthcare for your pet and prescribe medications appropriately to their specific needs. In doing so our vets will only dispense the amount of medication required to avoid the unnecessary waste of medicinal products, especially with regards to antibiotics.
Our vets follow very careful protocols with respect to antibiotic use to help try and reduce the risk of antibiotic resistance and minimise the potential harmful environmental impact.
We, therefore, do encourage owners to bring back any unused medications to the practice at your appointments so we can safely dispose if these for you.
2. RECYCLING OF MEDICINAL PACKAGING-as part of our daily protocols we are very conscious to try and recycle as much material as possible and are always looking at ways to minimise our waste output.
We welcome clients to bring back blister packs and packaging from their dispensed medications at their next appointment.
3. CONTACT & MILEAGE- we have various ways for clients to stay in touch and offer post op checks via pets app and email to reduce client mileage and environmental impact. When first registered we will allocate the branch closest to you and when possible arrange appointments at this branch.
Please see our Facebook/petsapp/practice noticeboards for further updates.
If you have any further questions or suggestions with regards our environmental policy, we welcome our clients views-please email the practice nurses@dundasvetgroup.co.uk
Thanks goes to The City of Edinburgh Council for helping with the picking supplies and also to Dog Aid Scotland for the support on the day.
Our Dundas Street Reception area is getting refurbished this coming weekend.
From 5pm on Friday 14th February until 8am on Monday 17th February, our Reception will be closed.
To allow this work to take place, our Saturday morning surgery will take place from 9am to 12noon at our Granton branch, 34 Granton Road, Edinburgh, EH5 3QS, 0131 551 1407.
Please bear with us while we carry out this work and look out for the photos!
Meet at the start of the Causeway for a prompt start at 11am.
We will be closed on the following days over the Festive Period:
Wednesday 25th December
Thursday 26th December
Wednesday 1st January
Thursday 2nd January
If you have an emergency during these closures, please contact our emergency care provider
E-Vets on 0131 662 1689.
We would like to wish all our clients a very Merry Christmas and a Happy New Year.
Matthew has been qualified since 2006, with additional qualifications in Endoscopy and keyhole surgery. He also has a keen interest in Ophthalmology and is working towards further qualifications in this discipline.
We are thrilled to have Matthew join our team and he is looking forward to meeting you all with your pets!
Having spent the last 5 years with us at Dundas Vets, he will be sorely missed by clients and colleagues alike.
We would like to wish him all the best in his future career back in Australia.
Please contact Dundas Street reception for more information.
Thank you to all who took part and donated.
We are now delighted to offer our clients an online appointment booking service through Petsapp and our webpage.
For clients who have downloaded our Petsapp, this can be done directly from your smart phone or through your online log in. For clients without the app, online booking can be accessed through the web widget on Dundas Vets home page Vets in Edinburgh | Dundas Veterinary Group (dundasvetgroup.co.uk)
If your appointment is for urgent veterinary care then please contact the surgery by phone as we reserve on the day appointments, and our friendly receptionists can arrange a suitable time. We hope that the Petsapp will make it easier for our clients to communicate with us, and us with them, though all branches will continue to be contactable by phone and online through our website.
Best wishes
Dundas Vets
